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A verified (certified) agent has their identity officially verified by the app management and usually receives higher ratings and additional benefits.

How can I get the verification badge as an agent through the app?
You can earn the ✅ verification badge by proving that you are an active and trustworthy agent within the app. Here’s how:

1. Successfully complete 25 orders without any issues or complaints.

2. Maintain a high rating from users (stars + positive reviews).

Once you reach a high level of trust, the system automatically gives you the ✅ badge, and you become one of the trusted agents who receive more orders.

Yes, you can refuse the order if you cannot purchase from the requested website or if the price is not suitable for you.

The agent holds the purchased items for 30 days. If there is no response from the shopper after this period, the items are considered returned without refunding the payment to the shopper.

The policy for receiving the order payment, including any advance payment and its amount, varies from agent to agent. It is exclusively between the agent and the shopper, and both parties agree on it before proceeding with the order.

The cost agreement is exclusively between the shopper and the agent. Once both parties agree, the amount becomes the agent’s right from the shopper, and the purchased items become the shopper’s right according to the specifications and quantities clearly shown on the order in the app.

The minimum is usually 15 JOD, and the maximum varies depending on each agent.

Yes, the app uses verification and security systems and monitors the agents’ activities.

It depends on the agent’s policy (they will assist you with the return if it’s possible).

Yes, you can cancel before the agent starts the purchase process, but once the purchase is made, cancellation is not possible.