It depends on the agent’s policy (they will assist you with the return if it’s possible).
Are there websites that offer free or discounted shipping for users through MyPS addresses?
Some websites offer free shipping like Amazon, AliExpress, and Shein, but the shipping speed varies.
For Shein, there is free shipping but it may take around 10 days to arrive. Meanwhile, Amazon generally offers free shipping that arrives within 7 to 10 business days.
AliExpress depends on the seller—some ship fast while others use regular shipping.
As a shopper, can I return or exchange the product?
As a shopper, how do I calculate the total cost of my order?
The cost agreement is exclusively between the shopper and the agent. Once both parties agree, the amount becomes the agent’s right from the shopper, and the purchased items become the shopper’s right according to the specifications and quantities clearly shown on the order in the app.
As an agent, can I refuse a user’s order?
Yes, you can refuse the order if you cannot purchase from the requested website or if the price is not suitable for you.
As an agent, how can I receive the payment from the shopper?
The policy for receiving the order payment, including any advance payment and its amount, varies from agent to agent. It is exclusively between the agent and the shopper, and both parties agree on it before proceeding with the order.
Can i buy directly from store ( out of MyPS application )?
Yes , you can direct shop online out of our application but make sure that you are using our shipping addresses.Can I buy from any global website?
Yes, as long as the agent can pay on that website and ship the order to Jordan (either directly or through a forwarding service).
Can I cancel the order after I’ve sent it to the agent?
Yes, you can cancel before the agent starts the purchase process, but once the purchase is made, cancellation is not possible.